Managing Challenging Behaviour
The goal of this managing challenging conduct training course is to improve participants’ understanding of how to minimize and manage potentially problematic behavior in the workplace.
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Gain the required skills
The goal of this managing challenging conduct training course is to improve participants’ understanding of how to minimize and manage potentially problematic behavior in the workplace.
Effective delegators will be able to handle difficult situations with these pertinent abilities and expertise.
Course Summary
- Categorise types of violence and aggression for physical and non-physical behaviour
- Discuss the law in relation to challenging behaviours
- Discuss a variety of de-escalation techniques
- Identify with the ABC process and risk assessments
- Identify with challenging behaviour theory and meaning
- Identify with functional analysis
- Discuss the Principles and values of positive behaviour support
- Identify with person centred care, planning , approaches and tools
Let Us Guide You to the Right Course
Choosing the right course can be a big decision and we’re here to make it easier for you. Whether you’re looking to gain new qualifications, switch careers, boost your confidence, or simply expand your knowledge, our team is ready to support you every step of the way.
Once we receive your enquiry, one of our friendly course advisors will review your information and get in touch with tailored recommendations all within one working day.
Managing Challenging Behaviour Training FAQs
Where Do You Deliver The Managing Challenging Behaviour Training?
We can deliver this training at your premises, as long as it’s within the UK. We also have our own venues in the UK if you don’t have access to a training room. Also, we are able to deliver this training virtually using Zoom (Zoom sessions for this course will only be available for Theory only sessions)
Who Is This Managing Challenging Behaviour Training For?
How Many Delegates Can I Have On One Session?
Who Will Conduct The Training?
One of our expert clinical tutors, these are either Nurses or Doctors with an abundance of clinical and complex care experience and knowledge – so you’ll be in great hands! In essence, we will let you know who is doing the training in advance, you can check out their skills and experience by finding them on our meet the team page.
INTRODUCTION OF COURSE
Managing challenging behaviour is an essential skill for professionals working in health, social care, and educational settings. Challenging behaviour can include aggression, self-injury, withdrawal, verbal abuse, or disruptive actions that put the individual or others at risk. Understanding how to respond calmly and effectively helps to reduce harm, protect well-being, and support positive outcomes for individuals. This course provides practical knowledge and strategies for safely managing challenging behaviour while upholding dignity and respect.
TRAINING COURSE CONTENT
This Managing Challenging Behaviour course provides learners with the knowledge and skills to:
✅ Understand what is meant by challenging behaviour
Learners will explore the definition of challenging behaviour and how it presents in different individuals and settings. This section helps learners recognise behaviours that may be seen as challenging and understand the reasons behind them.
✅ Identify the causes and triggers of challenging behaviour
This part examines the wide range of factors that may contribute to challenging behaviour, including medical conditions, communication difficulties, environmental factors, emotional distress, and unmet needs. Learners will learn how to identify common triggers and patterns.
✅ Explore the impact of challenging behaviour on individuals and staff
This section highlights how challenging behaviour affects the individual displaying it, other service users, staff, and the wider environment. It also covers the emotional impact on staff and the importance of support systems.
✅ Strategies for preventing and de-escalating challenging behaviour
Learners will study practical approaches to prevent incidents, including positive communication techniques, creating supportive environments, and recognising early warning signs. This section covers de-escalation techniques that help calm situations and reduce risk.
✅ Legal and ethical considerations when managing challenging behaviour
This part explains the legal frameworks and ethical principles involved in responding to challenging behaviour, including the use of the Mental Capacity Act, Human Rights Act, and guidance on restraint and restrictive interventions. Learners will understand when and how interventions may be used lawfully.
✅ Recording and reporting incidents
Learners will understand how and why to document incidents of challenging behaviour accurately, following organisational policies. This section covers what details to record, the importance of factual reporting, and how records support safeguarding and learning.
✅ Reflective practice and seeking support
This section explores how reflective practice helps staff learn from incidents, improve future responses, and maintain their well-being. Learners will also understand the importance of seeking supervision, debriefing, and peer support following challenging events.
LEARNING OUTCOMES
By the end of this course, learners will:
Understand what is meant by challenging behaviour and why it occurs
Identify possible triggers and causes of challenging behaviour
Recognise the impact of challenging behaviour on individuals, staff, and services
Apply strategies to prevent and de-escalate challenging situations
Be aware of the legal and ethical frameworks relating to managing challenging behaviour
Understand how to accurately record and report incidents
Appreciate the role of reflective practice in managing challenging behaviour effectively
TRAINING QUESTIONS AND ANSWERS
Question: What is challenging behaviour?
Answer: Behaviour that puts the individual or others at risk, makes it difficult to provide care or support, or disrupts services.
Question: Give an example of a trigger for challenging behaviour.
Answer: A communication difficulty or sensory overload in the environment.
Question: Why is it important to record incidents of challenging behaviour?
Answer: To provide a factual account, support safeguarding, and help plan future care or interventions.
Question: What should staff aim to do when responding to challenging behaviour?
Answer: Prevent harm, de-escalate the situation, and protect the dignity and rights of the individual.
Ready to Train with the Best?
Take the first step toward becoming a confident and qualified healthcare professional. Our expert-led practical training sessions are designed to give you real skills that make a real difference.
Medi Hands Training is a leading provider of healthcare training across the nation. Our courses are taught by experienced healthcare professionals who are actively practicing in the field.
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